Effective Date: March 23, 2024
Google Ads & Business Compliance: These terms are designed to comply with Google Ads policies, Google Business Profile requirements, and applicable consumer protection laws for transparent business operations.
1. Acceptance of Terms
By accessing, browsing, or using VelvetHatCo's website, services, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("Customer," "User," "You") and VelvetHatCo ("Company," "We," "Us").
- These Terms comply with Google Ads advertising policies and Google Business Profile guidelines
- All business operations adhere to applicable federal, state, and local regulations
- We reserve the right to update these Terms with reasonable notice to users
- Continued use of our services after changes constitutes acceptance of updated Terms
Age Requirement: You must be at least 18 years old or have parental/guardian consent to use our services and make purchases.
2. Products and Services Description
Product Offerings:
- VelvetHatCo specializes in premium luxury hats including fedoras, beanies, panama hats, baseball caps, and seasonal collections
- All products are crafted using high-quality materials and traditional techniques
- Product descriptions, specifications, and images are provided in good faith for informational purposes
- Colors may vary from display images due to monitor calibration and photography conditions
- Handcrafted items may show slight variations reflecting artisanal quality
Pricing and Availability:
- All prices are listed in US dollars and are subject to change without prior notice
- Confirmed orders honor the pricing displayed at time of purchase
- Product availability is subject to inventory levels and may change without notice
- We reserve the right to limit quantities per customer or refuse orders
- Promotional offers and discounts are subject to specific terms and conditions
3. Ordering Process and Payment Terms
Order Acceptance:
- All orders are subject to acceptance, verification, and product availability
- Order confirmation does not guarantee product availability or delivery timeline
- We may contact you to verify order details, shipping information, or payment method
- Orders may be cancelled if payment cannot be processed or verified
Payment Methods and Security:
- We accept major credit cards, debit cards, and approved digital payment methods
- All transactions are processed through secure, PCI DSS compliant payment processors
- Payment must be received and verified before order processing and shipment
- We do not store complete credit card information on our servers
- Customers are responsible for providing accurate payment and billing information
Payment Security: We use industry-standard SSL encryption and secure payment gateways to protect your financial information during transactions.
4. Shipping, Delivery, and Risk of Loss
Shipping Policy:
- We currently ship only to addresses within the United States (48 contiguous states)
- Shipping costs are calculated based on destination, weight, and selected shipping method
- Free standard shipping applies to orders over $150 within the continental US
- Orders are typically processed within 1-2 business days (excludes weekends and holidays)
- Delivery timeframes are estimates and may be affected by carrier delays or weather conditions
Delivery and Risk Transfer:
- Risk of loss and title transfer to customer upon delivery to the designated shipping address
- Customers are responsible for providing accurate and complete shipping information
- Address changes after order processing may incur additional fees
- Delivery to business addresses may require additional verification
- Signature confirmation may be required for high-value orders
5. Returns, Exchanges, and Refund Policy
Return Conditions (30-Day Policy):
- Returns accepted within 30 calendar days from delivery date
- Items must be in original, unused condition with all tags and packaging intact
- Customer pays return shipping costs unless item is defective or incorrect
- Custom or personalized items are not eligible for return unless defective
- Return authorization required - contact customer service before returning items
Refund Processing:
- Refunds processed to original payment method within 5-7 business days after return receipt
- Original shipping charges are non-refundable (except for defective/incorrect items)
- Refund amounts may be reduced for items not meeting return conditions
- Processing fees may apply for certain payment methods
Exchanges:
- Free exchanges for size or color within 30 days (subject to availability)
- Exchange shipping costs covered by VelvetHatCo for first exchange per order
- Additional exchanges may incur shipping charges
6. Intellectual Property Rights
Company Intellectual Property:
- All website content, including text, graphics, logos, images, and software, is proprietary to VelvetHatCo
- Content is protected by United States and international copyright and trademark laws
- Unauthorized reproduction, distribution, or commercial use is strictly prohibited
- "VelvetHatCo" name, logo, and associated trademarks are registered intellectual property
- Product images and descriptions are for customer information and purchase decisions only
User-Generated Content:
- Customer reviews, photos, and testimonials may be used for marketing purposes
- By submitting content, customers grant VelvetHatCo non-exclusive rights to use such content
- We reserve the right to moderate, edit, or remove user-generated content
- Users retain ownership of their original content while granting usage rights to VelvetHatCo
7. User Conduct and Prohibited Uses
Acceptable Use:
- Users must provide accurate information during registration and checkout
- One account per person; sharing accounts is prohibited
- Users are responsible for maintaining account security and password confidentiality
- Commercial resale of purchased products is permitted with proper documentation
Prohibited Activities:
- Fraudulent transactions, chargebacks, or payment disputes without valid reason
- Attempting to circumvent website security measures or access restrictions
- Using automated systems (bots) to make purchases or access the website
- Reproducing, copying, or reselling website content without permission
- Harassment of other users or company personnel
- Violation of applicable laws, regulations, or third-party rights
8. Limitation of Liability and Warranty Disclaimers
Liability Limitations (as permitted by law):
- VelvetHatCo's total liability for any claim is limited to the purchase price of the specific product
- We are not liable for indirect, consequential, incidental, punitive, or special damages
- Liability limitations include lost profits, business interruption, or data loss
- These limitations apply regardless of the legal theory (contract, tort, negligence, etc.)
Warranty Information:
- Products are warranted against defects in materials and workmanship for 90 days from purchase
- Warranty covers manufacturing defects but not normal wear, misuse, or damage
- Warranty service includes repair, replacement, or refund at our discretion
- Warranty does not cover color fading, shape changes due to improper storage, or accidental damage
Consumer Rights: These limitations do not affect your statutory consumer rights where prohibited by law. Your legal rights as a consumer are preserved.
9. Force Majeure and Business Interruption
Unforeseeable Circumstances:
- VelvetHatCo is not liable for delays or failures caused by circumstances beyond our reasonable control
- Force majeure events include natural disasters, government actions, pandemics, labor strikes, or supply chain disruptions
- We will make reasonable efforts to notify customers of significant delays
- Extended delays may result in order cancellation and full refund
10. Privacy and Data Protection
Information Handling:
- Personal information is collected, used, and protected according to our Privacy Policy
- Customer data is used for order processing, customer service, and marketing communications (with consent)
- We implement appropriate security measures to protect customer information
- Third-party service providers may process data under strict confidentiality agreements
For detailed information about data handling, please review our comprehensive Privacy Policy.
11. Google Services Integration and Advertising
Google Ads and Analytics Compliance:
- Our website uses Google Analytics for performance measurement (with privacy safeguards)
- Google Ads campaigns comply with advertising policies and landing page requirements
- Users can opt out of personalized advertising through Google Ad Settings
- We maintain accurate Google Business Profile information for customer service
- All advertising claims are substantiated and avoid misleading representations
12. Dispute Resolution and Governing Law
Dispute Resolution Process:
- We encourage customers to contact our customer service team for prompt issue resolution
- Informal resolution attempts should be made before pursuing formal legal action
- Disputes may be resolved through mediation or arbitration where appropriate and agreed upon
- Class action lawsuits are waived where permitted by law
Governing Law:
- These Terms are governed by the laws of the State of Texas, United States
- Any legal proceedings will be conducted in the appropriate courts of Texas
- International customers subject to applicable local consumer protection laws
13. Modifications and Updates to Terms
Terms Updates:
- We reserve the right to modify these Terms to reflect business changes or legal requirements
- Material changes will be communicated via email or prominent website notice
- Updates become effective 30 days after notification unless immediate compliance is required by law
- Continued use of services after updates constitutes acceptance of revised Terms
- Customers who disagree with changes may terminate their account and relationship with us
14. Termination of Services
Account Termination:
- Customers may terminate their account at any time by contacting customer service
- We may suspend or terminate accounts for violations of these Terms
- Outstanding orders will be fulfilled or refunded according to our standard policies
- Account data may be retained for legal and business record-keeping requirements
15. Severability and Entire Agreement
Legal Provisions:
- If any provision of these Terms is deemed invalid or unenforceable, remaining provisions continue in effect
- These Terms, combined with our Privacy Policy and any order confirmations, constitute the entire agreement
- No waiver of any provision will be deemed a waiver of any other provision
- Headings are for convenience only and do not affect interpretation
16. Contact Information and Customer Service
Business Contact Details:
Email: support@velvethatco.shop
Phone: (817) 545-1096
Mailing Address:
VelvetHatCo Legal Department
2120 Central Dr
Bedford, TX 76021
Business Hours: Monday-Friday 9:00 AM - 6:00 PM CST
For Terms & Conditions questions, legal inquiries, or business matters, please contact our customer service team. We are committed to addressing all inquiries promptly and professionally.
Compliance Statement: VelvetHatCo operates in full compliance with Google Ads policies, Google Business Profile guidelines, Federal Trade Commission regulations, and applicable state and federal consumer protection laws. We are committed to transparent, ethical business practices and maintaining the highest standards of customer service.